Returns and Exchanges

Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Justsport will offer you an exchange voucher (In store credit):

You notify us within 7 days of receiving the item and return it within 14 days of purchase;

• The item is in resaleable condition including that:
• It is in its original packaging, including instruction manuals and all accessories;
• It is unworn, unopened, unused and in its original condition; 
• If these requirements are not satisfied we reserves the right not to exchange or refund for change of mind returns.

There are no cash refunds for change of mind returns.

Goods on which a change of mind return is not available

Justsport will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

• Fragrances
• Hosiery
• Underwear
• Swimwear
• Gift cards

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other Returns
Justsport will accept product returns and provide you with an exchange voucher, refund or repair where:

• The product is faulty, or
• The product is not fit for its intended purpose, or
• Justsport may elect to return the product to the manufacturer’s to determine the nature of the problem. Justsport reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Justsport reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:
Refunds will be issued using your original payment method

For change of mind return/exchange, delivery fee/cost is non-refundable.